House of Diary

Store Policy

Information Collection and Use:

When you make a purchase in our store, we collect the personal information you provide, such as your name, address, and email. Additionally, we automatically gather your IP address when you browse our website, which helps us understand your browser type and operating system to improve your experience. If you agree, we may use your email to send updates about new products and other news related to our store.

Consent and Withdrawal:

Your consent is implied when you provide your personal details to complete transactions, verify your credit card, place orders, or arrange deliveries. If we require your personal information for secondary reasons, like marketing, we will either ask you directly for your explicit consent or provide you an opportunity to decline. You can withdraw your consent at any time by contacting us through our provided email or postal address.

Disclosure and Storage:

We may disclose your personal information if required by law or if our terms of service are violated. Your data is securely stored on servers provided by our e-commerce platform, which is equipped with data encryption and security measures compliant with industry standards. For payments, we use encrypted gateways that meet all regulatory requirements to ensure the secure processing of your credit card information.

Updates and Modifications:

This policy may be updated periodically to reflect changes to our practices or for other operational, legal, or regulatory reasons. We encourage you to review it frequently to stay informed on how we protect your information. Changes will take effect immediately upon their posting on our site. If our store is merged or acquired by another company, your information may be transferred to the new owners.

This website is operated by House of Diary. By accessing or using any part of our site and services, you agree to be bound by these terms and conditions. These apply to all users of the site, including browsers, customers, and content contributors. Before you continue, please read these Terms carefully. If you disagree with any part of the terms, you should not access or use our website. Note that any new features added to the current service will also fall under these Terms of Service, which we may update from time to time.

Usage and Service Terms

By using this site, you confirm that you are at least the age of majority in your jurisdiction and agree to provide true, accurate, and complete information about yourself as prompted by the service's registration form. The services and products offered on this site are for personal and non-commercial use only. You must not misuse the services we provide or attempt to engage in any unlawful activities through our platform. House of Diary reserves the right to refuse service, terminate accounts, or cancel orders at our sole discretion if the terms are violated.

Modifications and Information Accuracy

House of Diary reserves the right to modify or discontinue any service or product at any time without notice. We are not liable for any modification, price change, suspension, or discontinuance of the service. While we strive to provide accurate and up-to-date information, we cannot guarantee the completeness or accuracy of the information found on this site. It is your responsibility to monitor changes to our site, as continued use after changes to terms or services constitutes acceptance of the new terms.

For any questions regarding these Terms of Service, please contact us at contact.houseofdiary.@gmail.com

REFUND & CANCELLATION

Returns Policy

At House of Diary, we hope you adore every item you purchase. If you need to make a return, you're welcome to do so within 30 days of receipt. All items must be returned unopened, unused, and in their original condition. We reserve the right to refuse a refund or exchange if the items are returned non-saleable. To initiate a return, please use the most cost-effective shipping method and allow up to 21 working days for us to receive your return and process your refund. We'll notify you by email once your refund has been processed, which may then take an additional 5-10 working days to be reflected in your account. Please note, gift cards are non-returnable.

Faulty Goods

If you receive an item that is not of satisfactory quality, fit for purpose, or as described, it may be considered faulty. Items damaged through normal wear and tear, accident, or misuse will not qualify as faulty. Should you discover any faults upon receipt, please contact our Customer Care team at contact.houseofdiary@gmail.com within 7 days. Do not return faulty items unless instructed by our customer service team, as this may delay the resolution.

Cancellation Rights

Under the Consumer Protection (Distance Selling) Regulations 2000, you have the legal right to cancel your contract within seven working days of receiving your items. To cancel, inform us in writing by emailing contact.houseofdiary@gmail.com and return the goods promptly. While you are responsible for the cost of returning the items, we recommend obtaining proof of postage as a precaution. It’s important to take reasonable care of the goods while they are in your possession; failure to do so may give us a right to claim compensation from you.